FREQUENTLY ASKED QUESTIONS
Recommended first service is 1500km or 3 months. Thereafter every 10000km or 6 months. Any certified caravan repair centre in Australia is considered suitable to undertake the servicing of the van.
The grey Anderson charges the battery whilst driving and the 12 pin is designed to run your fridge on battery whilst in transit. You can download a copy of the Wiring diagram here.
The caravan and general build quality is covered by the manufactures 12 month warranty. All appliances come with varying warranty durations. A list of these can be found in a folder of each new caravan. The warranty takes affect from the date of purchase.
Before any warranty work is performed a claim must be emailed to firstname.lastname@example.org
Yes our entire range is manufactured here in Melbourne and are 100% Australian made.
Yes. We pride ourselves in giving informative handovers. There is no time limit and is done at a pace that tailors each individual.
We provide all our Victorian buyers with 12 months registration on the purchase of a new van. For our interstate buyers we can either provide a travel permit which allows you to tow the van home legally and thereafter have it registered in your state or alternatively interstate buyers can provide a Victorian client ID. For more information please contact us.
We are not like other caravan dealers and albeit there are multiple answers to this questions the best example is we want to see as many people caravanning as possible and this is done through our realistic pricing. We could go on but should you ask anybody who has dealt with us then they will surely be happy to elaborate.
June 2019 will mark our two year anniversary. While still somewhat in its infancy these custom built and not mass produced vans continue to evolve and are now reaching the heights and expectations we believed was only a matter of time. Customer sales and satisfaction tell us what we need to know!
Again unlike others our approach is more personal and we take the family aspect of this into consideration when we conduct our business. We are upfront and still believe in the old “Gentlemen’s Handshake Agreement” – this rubbed off on us from the late Merv Weston who was renowned for this trait. We understand customer service plays a pivotal role and in that we pride ourselves. Read our genuine customer reviews to see what we are talking about